FAQs

Welcome to mymakeupkit I have compiled a list of common questions and answers in an effort to answer questions you may have about my services, my products, or my business. If you still can’t find an answer, please let me know and I will be happy to help you with whatever is on your mind.

What is your returns policy?

Thanks for purchasing my products at mymakeupkit.co.uk please contact me for enquiries relating to a refund.If you are not satisfied with the product that you have purchased from me, you may be eligible for a full reimbursement within 14 calendar days of your purchase. After the 14-day period you will no longer be eliigible for a refund.The item must be returned in original packaging and the buyer is responsible for postage costs.Thank you

Which payment methods does mymakeupkit accept?

All debit and credit cards accepted using a secure system provided by wix

What is the delivery time?

Any orders placed before midday Monday to Friday will be shipped that day, after midday sent the next working day by royal mail. Weekend order shipped on Monday, or Tuesday if its a bank holiday.Postage and packaging is a flat rate of £3.75

What is your privacy policy?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.


We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages,

It's important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilizing other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the Wix Privacy Policy.

Click here to view which cookies are stored on your site visitors' computer. 
If you don’t want us to process your data anymore, please contact us at larachampion@icloud.com

Privacy policy updates

We recommend that you inform your users about your ability to change or update your site's privacy policy.

Sample:
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and your contact information

Provide valid addresses/channels in order for your users or site visitors to be able to contact you. 

Sample:
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at larachampion@icloud.com

Still have a question? Contact me now and we’ll get back to you ASAP.